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Brocade Essential Direct Support 4-Hour Parts - extended service agreement - 1 year

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Brocade Essential Direct Support 4-Hour Parts - extended service agreement - 1 year
$5,990.95

Availability: In stock

- Streamline problem resolution and increase system availability with direct access to Brocade support resources

- Simplify maintenance with a single support contact for all Brocade Storage Area Network (SAN) and IP hardware and software
Description

Details

Brocade Essential Direct Support 4-Hour Parts - Extended service agreement (renewal) - parts - 1 year - on-site - 4 h - for ServerIron ADX 1000, 1000-SSL Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers. Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs. Available in most major metropolitan areas worldwide, 4-Hour Parts support provides 24 x 7 telephone support and electronic access to software updates, plus four-hour advanced hardware replacement response on parts delivery. Physical installation of the replacement part and defective product return are to be performed by the customer.
Specifications

Specifications

Product Description Brocade Essential Direct Support 4-Hour Parts - extended service agreement (renewal) - 1 year - on-site
Type Extended service agreement (renewal)
Service Included Parts
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Designed For ServerIron ADX 1000, 1000-SSL
Service & Support Details Extended service agreement - parts - 1 year - on-site - response time: 4 hours
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year
New releases update - 1 year
Designed For Brocade ServerIron ADX 1000, 1000-SSL